Cancellation & Refund Policy

Last updated: 7 October 2026

Cancelling an order

You can cancel an order at any time before it is shipped by calling or WhatsApp-ing +91 63813 79240 or emailing vaigaioilmillsmdu@gmail.com with your order number. Prepaid amounts are refunded in full. Once an order has been dispatched it cannot be cancelled, but you may refuse delivery, in which case the refund will be processed (minus shipping) once the parcel returns to us.

Returns

Our oils are food products, so for hygiene and safety reasons we cannot accept returns of opened or used items, or returns for change of mind. We do accept a return or replacement if:

the product arrived damaged, leaking or spoiled;
you received the wrong product or pack size;
an item was missing from your order.

Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement at no cost, or a full refund for that item, whichever you prefer.

What is refunded

Order cancelled before dispatch, or cancelled by us: the full amount you paid – products, shipping, service fee and GST.
Damaged, wrong or missing item: the price of that item plus the GST charged on it (or a free replacement).
Delivery refused after dispatch: the amount paid minus the shipping charge and the GST on it.

For every refund we issue a GST credit note against your original tax invoice.

Refund timelines

Razorpay payments (UPI, cards, net banking, wallets): refunded to the original payment method within 5–7 working days of approval. Your bank may take a further 2–5 days to show it.
Bulk / B2B cash on delivery orders: refunded by UPI or bank transfer within 5–7 working days after we receive your account details.

Non-refundable situations

Natural variation in colour, aroma or sediment between batches (this is normal for cold pressed oil).
Coconut oil solidifying in cool weather.
Products damaged after delivery due to improper storage.
Claims made more than 48 hours after delivery.

Failed or duplicate payments

If money was deducted but your order was not confirmed, it is usually auto-reversed by Razorpay within 5–7 working days. If not, share the transaction ID with us and we will resolve it promptly.

Contact

Vaigai Oil Mills, Govindhan Street, Mary Ann School Opp., K.Pudur, Madurai – 625007 · +91 63813 79240 · vaigaioilmillsmdu@gmail.com